Dear Parent/Carer,

In these unprecedented times, understandably many parents/carers are worried about ordering and purchasing school uniform. In light of these concerns, Vortex Schoolwear are working closely with your school to make sure all the necessary arrangements are in place.

As you can imagine, we are doing everything we can in in very difficult circumstances to ensure that all students, new and existing, will have the opportunity to purchase the required uniform.

Here is some important information to help guide you on the current ordering process and methods available for purchasing school uniform taking into account all the uncertainty surrounding the corona virus pandemic.
 

ALL online orders placed must be for home delivery or collect from Vortex. Delivery back to school is unavailable at the moment

Here is more information on the ordering processes and methods for this summer back to school season.

Web Orders - Home Delivery and Collect from Vortex

www.vortexschoolwear.co.uk

 

Orders can be placed online for home delivery and also to collect from Vortex. Home delivery will be made by either Royal Mail or DPD and your order should be despatched, or ready for collection within 2 weeks of order. You will be notified by email when this happens.

STOCK HELD SCHOOLS
Vortex hold stock for the following schools: Horizon, Netherwood, Kirk Balk, Barnsley Academy, Holy Trinity Carlton, Shawlands, Hoyland Common and Penistone St John.
We aim to have stock readily available for all these schools all year round, however, we always recommend ordering as early as possible during the summer holidays weeks, and try not to leave it till the last few days.

All other schools garments are made to order and therefore we advise that you place your order no later than 14th August to guarantee delivery before the start of the new term.

Telephone Orders – Home Delivery and Collect from Vortex

Vortex also accept telephone orders if you are unable to access the website. The same processing procedures and deadlines apply to these orders.

Orders placed at the factory - Home Delivery and Collect from Vortex

Parents/carers can also order directly from Vortex by visiting the factory site at the following address:

 

Vortex Schoolwear

Grange Lane Industrial Estate

Carrwood Road, Stairfoot,

Barnsley, S71 5AS

01226 202329

 

Normally, this is the advised and best way to get your sizing right but obviously the corona virus has meant substantial changes to the way Vortex size students on site in order to meet government guidelines and restrictions.

Vortex have a factory unit with space to implement safety measures. These include distancing to current guidelines, sanitising stations which must be used on arrival at the building, separated partitions for families to stay while orders are taken. Sample garments which tried on for sizing will be steam disinfected and quarantined for a period before being re-used. It is also expected for all visitors to wear some sort of face covering during this process. All staff will be kitted out with the necessary PPE.

Vortex strongly advise that only one parent/carer together with the student requiring the uniform are present for the sizing where possible. IF YOU CAN, PLEASE AVOID ARRIVING WITH EXTRA FAMILY MEMBERS AND SIBLINGS TO MINIMISE THE NUMBER OF PEOPLE IN THE BUILDING.

 

Exchanges

If you are ordering online, and not being sized at the factory , it is appreciated that it is difficult to get the right size, particularly if your child is a new starter and has not ordered before.

With regards to the returning of purchased items that do not fit, should the uniform have the original the packaging and tags, Vortex will offer an exchange. Vortex are extending their time limit for exchanges to three months time limit this summer in order to allow more flexibility for parent/carers to return items.

It is preferable that parents return items directly to Vortex’s factory as it will be easier and quicker to exchange items on site. Vortex full returns policy is available on the website or by email request at schools@vortexuk.com. All returned items will subject to the steam disinfecting and quarantined period before being returned to stock.

If you have any further questions regarding any of the above please do not hesitate to contact the sales team at Vortex at schools@vortexuk.com.

Uniform ordering website: www.vortexschoolwear.co.uk

It is advised, if possible, that you follow Vortex Schoolwear for info and updates

Facebook: @VortexClothingCoLtd

Twitter: @VortexUniform

 

IMPORTANT DATES – Back to School Season Summer 2020.

14th AUGUST 2020 - Advised latest date for orders (except for stock held schools-see above) placed directly with Vortex for home delivery or collection before the start of September 2020 term.

 

www.vortexschoolwear.co.uk