RETURNS POLICY

EXCHANGE/REFUND

Plain Products
If you are unhappy with your plain product(s) you can return the item(s) for exchange or refund, (you will be responsible for the cost of returning the product via carrier or post) Your request must be received no later than thirty (30) days after receipt of your order. Please refer to our Returns Procedure noted below.

Pre-Decorated Products such as embroidered/printed school uniform/team kit, (but not including personalised products)
If you are unhappy with your purchase of our decorated uniform/team kit, you can return the item(s) for exchange or refund, (you will be responsible for the cost of returning the product via carrier or post.) Please refer to our Returns Procedure noted below.

Personalised Products (eg Individual Names/Job Titles/Leavers Hoodies)
Orders and/or despatched product(s) which have been personalised cannot be cancelled or returned for exchange or refund unless the product has a manufacturing fault. In the case of damages or faults please refer to Damages/Faults below.

DAMAGES/FAULTS

Faulty Products
Any product(s) reported faulty, or which develop a fault within thirty (30) days from receipt (other than due to normal wear and tear, failure to follow instructions or misuse), will be repaired or replaced. We do however reserve the right to return the product(s) to the manufacturer for evaluation/testing to determine whether the fault was in manufacturing or general wear and tear, ensuring this is carried out within reasonable time without causing significant inconvenience. Please refer to our Returns Procedure below.

Damaged Products
We ensure when product(s) are dispatched they are packaged securely. If the product(s) are subsequently reported as damaged on receipt we will, after inspection, replace the damaged product(s). We reserve the right to refuse to issue a replacement or refund and to recover the cost of the returns delivery in the event that the product(s) are found to have suffered damage after delivery or have been misused. Please refer to our Returns Procedure below

RETURNS PROCEDURE
1. Request RMA Number - Request a Return Merchandise Authorisation (RMA) number before returning any product(s). To obtain your RMA number, call 01226 202329 or email schools@vortexuk.com advising your order number, product(s) to be returned, reason for return and if the product(s) are to be exchanged or refunded. Your request must be within fourteen (14) days from the date you received your ordered product(s). If you return any product(s) without first requesting an RMA number, your exchange or refund may be delayed.

2A. Exchange – The product(s) returned for exchange must be in new condition with all labels intact and with hangers where supplied, and free from pet hairs and aromas of cooking and/or smoke. Ensure the RMA number and return address are clearly shown on the outside of the securely wrapped package and return at your expense. We will normally dispatch replacement product(s) within 5-7 working days from receipt of your returned product(s).

2B. Damaged/Faulty - Ensure the RMA number and return address are clearly shown on the outside of the securely wrapped package and return. Carriage/postage charges will be refunded at the rate advised in our email. We will normally dispatch replacement product(s) within 5-7 working days from receipt of your returned product(s).

2C. Return - The product(s) returned must be in new condition with all labels intact and with hangers where supplied, and free from pet hairs, dirt and/or mud, and aromas of cooking, sweat and/or smoke. It has to be in a saleable condition, and this is at the discretion of the employees of Vortex Clothing Co Ltd. Ensure the RMA number and return address are clearly shown on the outside of the securely wrapped package and return at your expense. Refund will be issued via the method of payment used at purchase, but please allow up to fourteen (14) days from receipt. The refund will be for the price paid for the returned product(s) only. Vortex Clothing Company Ltd will not be liable for any interest charged on credit or debit cards whilst awaiting refund.

If you wish to return items directly in person at our premises you are able to do so but it is advised to contact us first with details of the return.

All returned products for exchange and/or refund must be unworn, free from pet hairs and aromas of cooking and/or smoke with all packaging and labels intact and hangers where supplied.

RETURN ADDRESS

Returns
Vortex Clothing Company Ltd
Unit 2&3 Grange Lane Industrial Estate
Barnsley
S71 5AS

Call 01226 202329 or email schools@vortexuk.com