FAQs

How do I order for my school?
Vortex have been authorised by every school we supply to provide their approved uniform through our collect and deliver service, directly from our factory or through our online web shop.
What if I don't want to order or can't order online?
We provide order forms and envelopes to your school office so you can order directly through your school, or you can visit our premises at Grange Lane Ind Estate and order directly.
Do you stock items to take straight away?
We stock items for secondary schools and certain bigger primary schools. All other school's uniform is to order and can be collected or delivered back to school. We can deliver to your home address for a charge. Here is a list of schools currently stocked: Horizon, Netherwood, Kirk Balk, Barnsley Academy, Hoyland Common Primary, Shawlands and Penistone St John.
How long will my order take?
If we collect your order from school we will return it 1 week later. If you order directly we will deliver back to school no longer than 2 weeks later. Alternatively if you would rather collect your order from our premises we can text or call you as soon as it is ready.
Do you accept returns?
Yes we accept unused perfect or faulty items with all original packaging and tags for return or exchange within a period of 30 days from purchase date.
Can you embroider my own garments?
We can only embroider your own garments with the permission of your school.
Can you embroider or print names on my garments?
Again, we can only embroider names or initials with the permission of your school. Due to child and data protection we can only personalise garments if the school and the parents approve it.